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Terms: what they are and how to find them

In this article, we will briefly discuss why you should build your customer knowledge around terms and how our term identification system works.

Why do terms matter?

What we call terms, or key expressions, or key phrases or sometimes keywords are the pieces of information that describe single, important ideas in a text.

Here at Dictanova, we consider terms to be the true holders of the information that matters for you, in opposition to, say, whole documents or sentences. There are several reasons for this, that are too often neglected.

The document identity crisis

A document can either contain a single idea, multiple ideas, or none. Thus when you try to classify thoroughly whole texts into meaningful boxes (or categories), you will have a hard time deciding which goes where.

The document identity crisis
Mixed emotions

Mixed Emotions

Like the Rolling Stones said, you’re not the only one with mixed emotions : most people include positive and negative points in their reviews, which is only discernible by working at the term level.

We’ll discuss this topic in more depth in a future article on the topic of opinion detection.

Structuring information

You can see terms as the building blocks of your user generated content.

As such, manipulating precise terms instead of raw documents lets you apply a coherent structure to your data, so that you can get a clearer understanding of the emerging insights.

Structuring information

Why should I use term extraction?

I have a nice dictionary of terms of my own, so why bother searching for new terms every time?

At Dictanova, we strongly believe in letting the texts speak for themselves, in order to discover reality for what it is, instead of approaching the analysis with some a priori bias. Furthermore, the human mind is simply not adapted to the kind of scales that you typically use through our API.

Beware of Cognitive Bias!

If you use a dictionary, you will find what you are looking for, but you are likely to miss important things you haven’t thought about. In other words, you are not listening to the voice of your customers.

Instead of constraining our technology to meet expected results, we rather apply dictionary-free unconstrained term extraction and let important terms emerge.

Term extraction methods

There are two main approaches when it comes to term extraction, and the Dictanova analysis engine uses both. These are known as rule-based matching, which is a more linguistic-oriented, hands-on approach and sequence labeling which is a more probabilistic-oriented, abstract approach of the problem. In the end, it’s all a matter of pathfinding in the graph of words that compose the document, provided that this document has been – at least – correctly tokenized.

Rule-based matching

In the case of rules, this graph is built manually, on the basis of linguistic knowledge and trial and error on a good amount of sample documents.

Rule-based term matching

The pathfinding is then heavily constrained as the different possible paths are only those defined by these rules. Also, time being a limited resource, the manual work required for this method can only be focused on the most efficient elements that represent words : the words themselves, or their POS tags.

Sequence labeling

On the other hand, a sequence labeling model can benefit from more elements, of features, that define each word. The pathfinding in this case is based on previous observations.

Sequence labeling

The characteristic sequences of words that represent a term are then defined by the most probable series of features among all the possible combinaisons. Here the manual bottleneck – because there’s always one – is to produce enough of such observations for the model to be trained to recognize terms in various situations.

So what exactly is a term?

It’s important to note that in both of the methods we’ve just seen, the graph that is used by the term identification algorithm entirely depends on the initial human input. Because of this the formal description of what a term, on which this manual work heavily rely on, must remain as coherent as possible.

A term in the Dictanova API

As there is no single, universal definition of a term, we have built our own definition – that is, one that matches best the usages in the context of customer review analysis.

In the Dictanova analysis engine, sequences of words that fulfill the following conditions are considered as terms:

The words form a noun phrase or a verb phrase

Dictanova API extracts noun phrases and verb phrases

The sequence cannot be removed from the document without it losing its meaning. In other words, the document can be resumed to its terms

Terms define document meaning

There are no unnecessary words in the sequence

There are no unnecessary words in the sequence

What's wrong with the other terms?

It seems obvious that terms that do not bring any relevant information to the document or that are longer than needed are less interesting, and thus are considered as “noise” in our data.

However, the choice of ruling out certain forms of terms, such as single adjectives or verbs, is less trivial as this comes from our experience in information extraction.

The problematic cases arise when such words seem strongly related to an idea, and appear as valid alternatives to an existing term to describe this idea, such as “pay” or “cheap” which are semantically related to the idea of “price”.

Term extraction decision flow

The reality is that in customer reviews, it is extremely rare that such meaningful adjectives or verbs are employed outside a compound noun of verb, whereas single adjectives or verbs that do not hold any useful information are plenty, so it is not worth the trouble to extract these forms.

Terms and ideas

Terms are fine-grain blocks that build up documents, however you need a coarser grain to extract meaningful insights from a huge set of documents.

What you really want to work with though are ideas, not terms. What we mean by this is that it seems obvious that when you are analyzing opinions about the price of a product, you don’t want to be only pointed to the reviews that contains the term “price”, but also terms such as “cost”, “value”, “amount”, “charge” and maybe other related terms.

One way to look at this is to consider ideas as groups, or clusters, of terms. Gathering the variants of a term is a very difficult task, yet it is necessary in order to provide useful insights to our customers. How do we, here at Dictanova, gather terms into ideas will be the subject of our next article.

TL;DR

What have we learned?

Terms are the basic units to understand a text clearly, and can scale this comprehension to a huge dataset of texts. Dictanova API offers a simple service that extracts terms in your data without the use of biased dictionaries and helps you discover useful insights from it. Get started on structuring your data with some tutorials from our documentation!

What's next?

In next articles we will cover how we gather similar terms into ideas to empower your searches and help you discover relevant insights.

Dictanova API takes care of the hassle of extracting the right terms from customer feedbacks. Take advantage of our full-stack semantic API and focus on delivering value!

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