DICTANOVA provides full-stack AI for the semantic enrichment, search and analytics of customer interactions (satisfaction surveys, feedbacks…). The services are built on proprietary state of the art NLP algorithms specifically tweaked by experts of the field (3 Ph.D) since 2011.
Since 2011, DICTANOVA has successfully developed and commercialized various offers around its technology: market research (2011–2014), web app (2015–2017) and now API (2018). Each of these steps allowed the Team to cross technological milestones and adapt its business solutions to market feedback.
Thesis and scientific articles published
> 20 Millions
Ph.D in Natural Language Processing
Meeting the challenges of Customer Experience...
Transactional (ERP) then Relational (CRM), the customer approach is now Experiential: how are customers feeling about our brand at every step of its journey? Customers are looking for a long-term, individualized and natural follow-up. That generates more and more untapped feedback by CRM: product reviews, visits, emails, chat, voice assistants… While 9 out of 10 consumers consult customer reviews on the Internet before a purchase, companies forsake them, as they are unable to take advantage of it.
… with a turnkey semantic solution
Turn feedbacks to value with the full-stack semantic of Dictanova:
- unbiased disclosure of customer opinions (no predefined keywords or categories) and topics generalization (guided or fully automated)
- simply reconcile quantitative and qualitative data (on-the-fly computing of qualitative metrics)
- explain business metrics with customer phrases